Frequently Asked Questions
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No refunds or exchanges are given for embroidered products.
Please allow 2+ weeks for order processing and fulfillment. Once your order is ready to be shipped, you will receive an email with package tracking information.
If you have any additional questions or concerns, please feel free to contact us.
You have the option to pick up your order in the mailroom at Miriam Hospital or Rhode Island Hospital.
In the cart, above your subtotal, please indicate which location in the "Order Notes" section. At checkout, select Lifespan Facility.
You will be contacted when your order is ready. Employees MUST pick up their order within 1 week of being notified.
For questions regardling large bulk orders, please contact Wendy Magnette via the following email address: firstname.lastname@example.org
You’ll be shopping with purpose through the Alexander’s Uniforms give back program. Alexander’s Uniforms has committed to donate 25% of the proceeds from every order! The proceeds will be donated based on the logo used to customize your order and will benefit its respective areas of greatest need. For example, if you order merchandise with the Miriam Hospital logo, 25% of that purchase will be donated to The Miriam Hospital’s greatest needs
Logo embroidery services are supplied at an additional cost per item.
Facilities with logos available for embroidery are listed below. If you do not see your facility's logo, please contact us.
Name & credential embroidery
Name & credential embroidery services are supplied at an additional cost per item.
Please make sure to include the desired name/text in the required field and be sure to double check spelling before submitting your order.
When purchasing a product with name & credential embroidery, one of sixteen thread colors is to be chosen, as well as the desired font. Customers have the option between Block and Script fonts which can be seen below for reference.